At Voyage Footwear, we are committed to providing timely and reliable shipping for all our customers. This Shipping Policy outlines our procedures for processing, shipping, and delivering orders placed on our website. By purchasing products from our site, you agree to the terms outlined in this policy.

1. Shipping Destinations

We currently offer shipping to the following locations:

• Domestic Shipping: We ship within Europe.

• International Shipping: We ship to select international locations outside Europe. If you are outside of our service area, please contact us for specific shipping options.

We may expand our shipping destinations in the future, so please check our site for updates.

2. Processing Time

• Order Processing: All orders are processed within 2-5 business days (Monday to Friday, excluding holidays). You will receive a confirmation email once your order has been processed and shipped.

• Order Cut-Off: Any orders placed after 12:00 PM (CET) may be processed the next business day.

In rare cases, order processing may take longer due to high demand or unforeseen circumstances. If there is an issue with your order, you will be notified via email.

3. Shipping Methods & Delivery Times

Domestic Shipping (Europe)

• Standard Shipping: 3-7 business days

• Express Shipping: 1-3 business days

International Shipping

• Rest of the World: 7-14 business days

Delivery times are estimated and may vary depending on the shipping carrier, customs processing, and other factors outside of our control. Please note that customs duties and taxes are not included in the shipping cost and are the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated based on the weight of the items and the destination address. You can view the exact shipping charges during the checkout process before confirming your order.

Free Shipping Offer:

We offer free standard shipping on orders over [Amount] to eligible destinations. Please check the checkout page for eligibility and applicable terms.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor the status of your delivery. You can track your order using the tracking number provided in the email.

If you do not receive a tracking email within the expected time frame or if the tracking information does not update, please contact our customer service team for assistance.

6. Shipping Delays

While we make every effort to ensure your order is shipped promptly, shipping delays may occur due to factors beyond our control, including but not limited to:

• Adverse weather conditions

• Strikes or labor disruptions

• Customs clearance delays

• Carrier issues

If your order is delayed, we will notify you and do our best to resolve the issue. Please note that we are not responsible for delays caused by the carrier or customs.

7. Damaged or Lost Shipments

If your package is damaged during shipping or is lost in transit, please contact us within 7 days of receiving your order. We will work with you and the carrier to resolve the issue.

Steps to Take for Damaged or Lost Orders:

1. Document the condition of the package and its contents (photos are helpful).

2. Contact our customer service team with your order number and photos of the damage or the tracking details of the lost shipment.

3. We will assess the situation and offer a solution, which may include a replacement or refund.

8. Incorrect or Incomplete Shipping Information

It is the customer's responsibility to ensure that all shipping information provided during checkout is accurate and complete. We are not responsible for delays, lost shipments, or additional charges caused by incorrect or incomplete shipping information.

If you realize that you've provided incorrect shipping details, please contact us as soon as possible, and we will do our best to assist you before your order is processed.

9. International Customs & Import Taxes

For international orders, please be aware that customs duties, taxes, and other fees may apply upon arrival at your country's customs office. These charges are the responsibility of the customer.

We recommend that you check with your local customs office for more information on potential charges before placing an order.

10. Shipping Restrictions

Certain products, such as hazardous materials or perishable goods, may not be eligible for shipping to all locations. If we are unable to ship a product to your destination, we will notify you promptly and provide an alternative solution.

11. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us:

Voyage Footwear

Email: support@voyagefootwear.info
Phone: +385 924729708

By placing an order with Voyage Footwear, you agree to the terms of this Shipping Policy. Thank you for shopping with us, and we look forward to delivering your order!