1. Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 7 days from the date of delivery. To be eligible for a return, the following conditions must be met:

• The product must be returned in its original packaging and in undamaged condition.

• The product must be unused, unworn, and free from any signs of wear, tear, or damage.

• All original tags, labels, and accessories must be included with the returned product.

Please ensure that the product is packed securely in its original packaging to prevent damage during the return process.

2. How to Return Your Product

To initiate a return, please follow these steps:

1. Contact our customer service team via email at (buisness mail) with your order number and a brief description of the reason for your return.

2. We will send you instructions on how to return the product, including the return shipping address.

3. Once we receive your returned item and confirm that it meets our return conditions, we will process your refund.

Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will issue a full refund to your original method of payment.

• Refund Processing Time: Refunds are typically processed within 7-10 business days after we receive your returned product.

• Please note that the time it takes for the refund to appear on your account may vary depending on your payment provider or bank.

If your return does not meet the requirements (e.g., the product is damaged or has been used), we reserve the right to refuse the refund and return the product to you at your expense.

4. Non-Returnable Items

The following items cannot be returned or refunded:

• Products that have been used, worn, or altered in any way.

• Items that are not in their original packaging or are missing tags and accessories.

• Products that have been damaged due to customer misuse.

5. Exchanges

Currently, we do not offer exchanges. If you wish to exchange a product, you will need to return the item and place a new order for the desired product.

6. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our customer service team within 7 days of receiving your order. We will provide instructions on how to return the damaged product, and we will cover the return shipping costs. If the product is confirmed to be defective, we will offer a full refund or a replacement at your preference.

7. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out to us:

Voyage Footwear

Email: support@voyagefootwear.info
Phone: +385 924729708

By purchasing from Voyage Footwear, you agree to the terms and conditions of this Return and Refund Policy. Thank you .