Voyage Footwear ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (the "Site"), interact with our services, make purchases, or communicate with us.

We respect your rights to privacy and are dedicated to transparency regarding our practices. By accessing or using our Site and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies or practices, you should discontinue using our Site and services immediately.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you provide to us directly when using our services or interacting with our Site. This includes, but is not limited to:

• Contact Information: Name, email address, phone number, billing address, and shipping address.

• Order Details: Information related to your purchases, including payment details, order confirmations, and delivery status.

• Account Information: Your username, password, and any security preferences or questions.

• Customer Support Communications: Any information you provide when contacting our customer support team via email, phone, or live chat.

• Shopping Behavior: Items added to your cart, wishlists, and any product reviews or feedback submitted on our Site.

You may choose not to provide certain personal information. However, doing so may limit your ability to access some of our services or features.

1.2 Information Collected Automatically

We automatically collect certain information when you visit or interact with our Site. This includes:

• Usage Data: Your IP address, browser type, operating system, device information, and interactions with the Site (e.g., pages viewed, links clicked, or time spent on the Site).

• Cookies and Tracking Technologies: We use cookies, pixels, and similar tools to improve user experience, analyze performance, and personalize our services. For more details, see the Cookies section below.

1.3 Information Obtained from Third Parties

We may receive personal information from trusted third-party service providers, including:

• Payment Processors: Information to facilitate transactions (e.g., partial credit card details, billing addresses, and payment status).

• Delivery Partners: Shipping details and delivery status updates.

• Analytics Providers: Data regarding user interactions and preferences to help us improve our Site.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

1. Order Fulfillment and Service Delivery:

• Processing and completing transactions.

• Providing shipping, returns, and exchanges.

• Sending order confirmations, updates, and receipts.

2. Account Management:

• Maintaining your account credentials.

• Personalizing your experience based on account activity.

3. Customer Support:

• Addressing inquiries, feedback, or complaints.

• Assisting with technical or transactional issues.

4. Marketing and Communications:

• Sending promotional materials, updates, or newsletters (only with your consent).

• Tailoring offers and recommendations based on your preferences and behavior.

5. Site Improvement and Analytics:

• Monitoring and analyzing Site performance and user activity.

• Enhancing our services, features, and user experience.

6. Security and Fraud Prevention:

• Safeguarding the Site and user data against unauthorized access, fraud, and malicious activities.

7. Legal Compliance:

• Complying with legal obligations, law enforcement requests, or court orders.

We will not use your personal information for purposes incompatible with the reasons listed above without obtaining your consent.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the functionality of our Site, enhance user experience, and analyze visitor activity. Cookies help us:

• Remember user preferences and settings.

• Deliver tailored advertisements and promotions.

• Monitor website performance and identify areas for improvement.

You can control and manage cookies through your browser settings. However, disabling cookies may limit certain features and functionalities on the Site.

4. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: Third-party vendors who assist us with payment processing, order fulfillment, data analytics, customer support, IT services, and website hosting.

• Business Partners: Affiliates or marketing partners who help us deliver tailored advertising and promotions.

• Legal Compliance: If required to comply with legal obligations, regulatory authorities, or court orders.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We ensure that any third-party recipients handle your personal information with appropriate confidentiality and security measures.

5. Data Security

We implement robust technical, physical, and organizational safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection. We encourage you to keep your account credentials confidential and notify us immediately of any unauthorized access.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Factors that determine retention periods include:

• Duration of your relationship with us (e.g., account maintenance or order processing).

• Legal obligations (e.g., tax, accounting, or regulatory requirements).

• Security and fraud prevention needs.

7. Your Rights

You may have the following rights regarding your personal information, subject to applicable laws:

1. Right to Access: Request access to the personal information we hold about you.

2. Right to Correct: Request correction of any inaccuracies in your data.

3. Right to Delete: Request deletion of your personal information.

4. Right to Object: Object to certain uses of your information, such as direct marketing.

5. Data Portability: Request a copy of your personal information in a portable format.

6. Withdrawal of Consent: Where we rely on your consent, you can withdraw it at any time.

To exercise these rights, please contact us using the details provided below. We may require verification of your identity to process requests.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe that a child has provided us with their personal information, please contact us, and we will take appropriate steps to delete such data.

9. International Data Transfers

If you are accessing our services from outside of Croatia, please note that your personal information may be transferred to and processed in jurisdictions with different data protection laws. We ensure that any such transfers comply with applicable legal requirements.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Voyage Footwear

Email: support@voyagefootwear.info
Phone: +385 924729708

By continuing to use our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.